FAQ


CONTACT

For all inquiries, feedback, and love letters, please email hello@shopvesta.com. We'd love to hear from you! 

Vesta Studio is based in the Bay Area and all pieces are cut + sewn with love in Oakland, CA. 

FABRICS

Our #1 priority is environmental responsibility. Though no fabric is completely impact-free, we do our research and only choose fabrics that are vegan, on the leading edge of innovative sustainability (meaning avoidance of the depletion of natural resources in order to maintain an ecological balance), and dyed with low-impact dyes to conserve water. This often means our fabrics take a long time to find and are more expensive. But it's a priority we're sticking to.

Our Cupro is sourced from the Asahi-Kasei mill in Japan. The mill strives to be zero waste and recycles nearly all of its waste water. Cupro is made from the part of the cotton plant that is normally discarded and is considered an eco-friendly fiber. Our Cupro is also dyed with low-impact dyes which use less water than traditional methods of dyeing. 

Tencel is the trademarked name of a fabric known as Lyocell. While there are many forms of Lyocell, Tencel specifically is produced at the Lenzing mill in Austria, which carries the Oeko Tex 100 certification, indicating it contains no harmful substances. Tencel is made from eucalyptus trees grown on farms -- no old growth forests are harvested, and no pesticides are used. The solvents and chemicals used in processing are considered non-toxic and are 99.5% recycled. 

Our Rayon is produced from reconstituted Tencel and Modal Fibers, and when blended with Linen makes for an exquisitely soft + strong mid-weight fabric. Dyed with low impact dyes.

Modal is produced from reconstituted pulp from sustainably-harvested beech trees, making it a great eco-friendly fabric option. It is 50% more water absorbant than cotton, resistant to shrinking and pilling, wonderfully soft, and easy to care for. 

PREORDERS

The window for the preorder discount runs September 13-26, at which time 25% is automatically taken off your order (prices are marked). We estimate that the preorder items will be finished and ready to ship out in about two months, or mid November. We will keep you updated regarding production and shipping times (we'll add you to a special preorderers-only list), as soon as we are given an exact date by the factory. We cannot specify an exact date this early but we are excited to get you your pieces as soon as possible. A big thank you for being flexible! <3

RETURNS + EXCHANGES

We are happy to return or exchange your first order for free if you write to us at hello@shopvesta.com within 14 days of receipt of the item. Items must be unused, unworn with their original tags and/or packaging. After 14 days, we are happy to return the item, but for store credit only. All items older than 30 days are final sale. 

To begin the return process, please email us at the above address and indicate the reason you wish to return the item. If it is your first purchase, we will email you a pre-paid USPS shipping label. After the first purchase/return/exchange, you are responsible for any return shipping costs. Free shipping applies to domestic (USA) locations only. 

Refunds will be issued using the same method through which you purchased (credit card or PayPal). We will process your return as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

Vesta has the right to deny a refund if the merchandise returned does not meet our return policy requirements.

SHIPPING

Items are shipped via the USPS. Contact us if you’d like to arrange an alternative shipping solution. Vesta is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, or other courier delays. We do ship internationally, but we cannot offer free international shipping at this time. Shipping costs for international locations will be calculated at checkout based on location. Vesta is not responsible for payment of any duty or import fees.